Nimax Food - Refunds and Returns Policy

Last Updated: 30/05/2023

Welcome to Nimax Food, your trusted partner for online food delivery, pharmacy services, grocery deliveries, and more. We are dedicated to ensuring your satisfaction with our services. This Refunds and Returns Policy outlines our guidelines for handling refunds and returns, including our commitment to replacing items in the event of an incorrect delivery and offering full refunds for damaged items.

1 Refunds for Damaged Items:

If you receive an item that is damaged, spoiled, or in an unacceptable condition, please contact our customer support team immediately.

• We will process a full refund for the damaged item, including any associated delivery charges.

• To initiate a refund, please reach out to our customer support team within 10 minutes of receiving the damaged item. We may request photos or descriptions of the damaged item to assist in processing your refund.

2 Replacing Incorrect Deliveries:

In the event that you receive an item that is not what you ordered, please let us know as soon as possible.

• We will arrange for the correct item to be delivered to you without any additional charges.

• Please contact our customer support team within 10 minutes of receiving the incorrect item. We may ask for details to help us identify and resolve the issue promptly.

3 Grocery Items:

If you have concerns regarding grocery items you've ordered through Nimax Food, our policy is as follows:

• Refunds: We will process refunds for grocery items under the following circumstances:
  • Incorrect or missing items in your order.

  • Items that are past their expiration date or damaged.

• To request a refund for grocery items, please contact our customer support team within 10 minutes of receiving your grocery delivery. We may request photos or descriptions to expedite the process.

4 Other Deliveries:

For deliveries related to categories not mentioned above, such as Supermarket deliveries, Goods supplies, or other items, we will handle refunds and returns on a case-by-case basis. Please reach out to our customer support team for assistance.

5 Contact Us:

If you have any questions, need to request a refund, report an issue with a delivery, or seek clarification on our Refunds and Returns Policy, please don't hesitate to contact our customer support team at info@nimaxgh. or +233599001968. We are here to assist you.

By using Nimax Food, you acknowledge that you have read and understood our Refunds and Returns Policy, and you agree to adhere to its terms. Thank you for choosing Nimax Food, where your satisfaction and convenience are our top priorities.